1. Contact support
Use the support email or phone number published on this page. Include your account email, project name if relevant, when the issue occurred, and a short description. Never send a password, OTP, or security key by email, phone, or Zalo.
2. Common issues
- Sign-in email not received: check spam, confirm the address is correct, and contact support if you still cannot access your account.
- Reports or records are not synchronizing: check the network connection, reopen the project, and send a screenshot with the approximate time of the issue.
- Project data is not visible: access depends on the role and permissions assigned by the project owner. Contact the project owner first.
3. Privacy and account deletion
For questions about personal data, review the Privacy policy. If you cannot sign in but want to remove your account, follow the instructions on the Data deletion page.